Privacy Policy

Effective date: October 26, 2026

This Privacy Policy explains how Swyft Cadence LLC ("Swyft Cadence," "we," "us," or "our") collects, uses, shares, and protects information when you visit swyftcadence.com (the "Site"), use the Swyft Cadence business texting platform (the "Platform"), or receive text messages from us.

1. Who this policy covers

Swyft Cadence provides a business texting platform to companies ("Clients"). Clients use the Platform to send text messages to their own contacts. When a Client sends messages through the Platform, that Client is responsible for its own contact list, for obtaining consent, and for its own privacy practices. We process that contact information on the Client's behalf and only to provide the Platform. If you received a text from one of our Clients, please also review that business's privacy policy.

2. Information we collect

Information you give us: name, business name, email address, phone number, and details you share when you request a demo, open an account, or contact us.
Account and billing information: login details and billing records. Payment card details are handled by our payment processor and are not stored on our servers.
Messaging data: phone numbers, message content, delivery status, timestamps, and opt-in and opt-out records needed to send messages and keep compliance records.
Usage information: device and browser type, IP address, pages viewed, and similar technical data collected automatically when you use the Site or Platform.

3. How we use information

To provide, operate, and maintain the Site and Platform
To send and receive text messages, including processing STOP and HELP requests
To respond to inquiries and provide customer support
To register businesses and messaging campaigns with telecommunications carriers
To bill Clients and manage accounts
To detect and prevent fraud, spam, and abuse
To comply with legal and carrier requirements

4. Text messaging (SMS) program

Consent: We send text messages only to people who have agreed to receive them, for example by providing a mobile number and checking a consent box when requesting a demo or creating an account. Consent is not a condition of purchase.

Message types and frequency: Messages may include account notifications, support replies, and information about Swyft Cadence. Message frequency varies.

Costs: Message and data rates may apply.

Opt out: Reply STOP to any message to stop receiving texts. You will receive one final message confirming you have been unsubscribed. Reply HELP for help, or email support@swyftcadence.com.

Carriers: Carriers are not liable for delayed or undelivered messages.

We do not sell or share mobile information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. This excludes only the service providers that help us deliver messages (such as our messaging carrier partners), which may use the information solely to provide that service.

5. How we share information

We do not sell personal information. We share information only:

With service providers that help us run our business, such as hosting, messaging delivery, payment processing, and AI processing providers, under obligations to protect it
With telecommunications carriers and the Campaign Registry as required to register and deliver messages
With a Client, for messaging data that belongs to that Client's account
When required by law, or to protect the rights, safety, and security of Swyft Cadence, our Clients, or others
In connection with a merger, acquisition, or sale of assets, subject to this policy

6. Artificial intelligence

The Platform uses AI services to help draft and send replies to incoming messages. Message content is sent to our AI provider only to generate those replies and is not used by us to sell or advertise to you.

7. Data retention

We keep information as long as needed to provide the Platform, keep required compliance records (including opt-out records), resolve disputes, and meet legal obligations. Opt-out records are kept so that opted-out numbers are not messaged again.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your privacy rights

Depending on where you live, including California, you may have the right to request access to, correction of, or deletion of your personal information, and to not be discriminated against for exercising these rights. To make a request, email support@swyftcadence.com with the subject line "Privacy Request." We may need to verify your identity. If your information was provided to us by one of our Clients, we may refer your request to that Client.

10. Children

The Site and Platform are intended for businesses and are not directed to anyone under 18. We do not knowingly collect information from children.

11. Changes to this policy

We may update this policy from time to time. We will post the updated version on this page with a new effective date.

12. Contact us

Swyft Cadence LLC
support@swyftcadence.com